Do we collect your information?
Maybe. You may visit our site anonymously, but when you place an order you will be asked to enter your name, e-mail address, mailing address, phone number and credit card information. If you contact us for a product inquiry, we will ask for your contact information for us to respond back.
What information do we collect?
We collect information from you when you place an order or make a product inquiry. When ordering, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Reclaimed Lumber Products does not save credit card numbers on file. Analytics software is used on site to track visitor behavior and collect traffic data.
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested (for example, providing shipping company your address to deliver packages).
To send periodic emails
The email address you provide for order processing will only be used to send you information and updates pertaining to your order. We do not send spam or regular marketing emails. Occasionally if we have information that we think you may find interesting we may send you updates. If at any time, you want to be completely removed from our database please contact us.
To use promotional references, quotes and pictures
We do not give out customer names or contact information to any other parties as references without prior permission from the customer; your privacy is respected. Your recommendations are appreciated but will not be used without your permission. Any pictures of your product before or after installation may be used by us for promotional purposes without royalties unless you request otherwise.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We use a secure server. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems. These personnel are required to keep information confidential.
After a transaction, your private information (credit card information) will not be stored on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your hard drive through your Web browser (if you allow) that enables the service systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy was last modified on 4/26/2017