The method of shipping for both stock and custom items is done by any method chosen by Reclaimed Lumber Products (RLP). RLP can use any carrier or service at their discretion, and there is no guarantee of delivery time after it leaves RLP's facility unless agreed upon prior to order confirmation. RLP makes best efforts for prompt shipping. Any extra services such as (but not limited to) inside delivery, liftgate, difficult access, special packaging, hand unload, appointment, redelivery attempt, or change of address will be billed to the customer. RLPs prices are for the lowest cost shipping method or carrier of their choice. Any special services incurred will be at the customer's expense. Any special requests should be discussed before the order is placed.
The best method to see your total delivered order cost for online store items is to add all items to the cart and start the check-out process. Using a commercial qualified shipping address will get you the best rates. Discounts should automatically be calculated in cart. If a customer is doing a particularly large order or multiple doors sometimes further discounts can be offered or checkout methods that save on transaction costs. Shipping to UPS commercially qualified addresses in the continental United States will usually have a lower shipping cost. All customers benefit from our greatly reduced shipping costs and reduced shipping costs. Discounts are built into overall pricing on all orders as item quantities increase.
All Canadian customers can check out easily in our online store. Shipping, handling, taxes, and brokerage for in-stock store items are automatically calculated and included for checkout. Most 5 - 7' long sliding door hardware kits ship with expedited service to Canada. (Note RLP reserves the right to cancel some orders to certain parts of Canada where shipping is to costly.)
Contact us for a shipping quote to AK or HI; do not checkout in the online store because shipping charges will not be accurate.
Custom orders outside of the online store usually have a separate shipping charge broken out. All bids and pricing for custom orders are exclusive of any offers made in our online store.
All doors, paneling over 300-500 square feet, and tracks longer than 8’ ship via freight truck. You need to be prepared to receive and unload truck deliveries. You must have access to a semi-truck, and they only deliver curbside. Be sure the shipping address you provide has full access for all carriers. If you do not have somebody available during normal business hours at the shipping address to receive delivery be sure to check in advance before ordering to see if other services are available for shipping. If the customer does not have the means to unload the truck, be sure to plan in advance. Inside delivery is not included; the customer should plan to unload the truck and move contents inside. Any extra freight charges incurred such as inside delivery, liftgate, re-delivery, change of address, or limited access will be billed to the customer.
Paneling orders up to 300-500 square feet and track kits 8' and shorter if ordered without a door will be delivered by UPS Ground. Special requests by customer for specific carrier or delivery time may incur extra charges.
Unusual requests for unique deliveries that differ from normal carrier practices are not accepted unless agreed upon in writing prior to the order placed. For example when ordering don't assume that carriers will make delivery appointments or place the delivery in a specific spot at your address. RLP has little control over delivery once the shipment has been turned over to the carrier. It is the customer's responsibility to move delivery indoors and out of the weather once it has been delivered.
Further information on shipping is available on our warranty page.
All tracking information for every order is automatically emailed to the customer to the email address they provided. Please check junk mail if you have not received tracking information. Most stock online store items ship within three business days after order is placed (RLP makes every effort to ship orders as promptly as possible, usually within one business day). RLP makes no representation as to transit time required to make delivery. Transit time often can take up to 1.5 weeks.
If product is delayed in transit RLP will not ship replacement items until product is deemed lost by carrier.
Be sure to note any damage before signing for the shipment. Save all packaging materials, take pictures, and document any suspected damage or shortages with the shipper. Delayed claims after receiving shipment will not be honored. Any damage must be noted when receiving and signing for the shipment.