The following applies to custom orders--- The customer sends in an email inquiry with as much information as possible about their project.
We reply with a ballpark price if there is enough information to do a quote.
If the price is in the customer’s budget, then we will move forward with providing some samples and drawings for the project.
We generally ship small wood samples and cross sections to a customer upon request with a deposit. We hesitate to send out to much, though, until the customer has spoken with us and we both understand the project well. If the customer would like larger samples, we can send out scaled down replicas of the door with a small deposit.
We provide a final estimate for the whole job. This price is fixed except for shipping charges (except for quotes where shipping is a fixed in the cost of the job). If the customer makes changes to the order they may be charged for the changes proportional to the amount of time and materials used by us to accommodate this change. At this time we can quote lead times again, but schedules are never firm until the order is confirmed with a deposit.
If everybody agrees on the specifics, then the customer should make the deposit to hold their place in production. Included with the deposit should be signed copies of the estimate, our warranty/ contract, and shop drawings.
Upon receipt of the deposit we will start production and hold spot in schedule.
Upon completion we will email the customer pictures to show proof of completion along with the final shipping prices in the invoice for the balance due.
Upon all funds cleared we can ship your order to you.